Frequently Asked Questions
  • Launch Skype, then add our Skype ID “callus-2014” in the Skype contact list.
  • Login to MyLine.com and go to the USER MENU. Here you will see a menu item that says “USE SKYPE TO DIAL PIN FREE” and select.
  • Select the PIN you wish to program the Skype feature and Register your Skype ID for PIN Free Dialing by clicking on the Register button.
  • To make a call using Skype, just launch Skype and go to the Contacts menu. Click on the TelCan ID “callus-2014” and then listen to the prompt to enter the Destination Number followed by #.

You can chat live with our customer service using “LIVE HELP” option in our website. Also, you can find the customer service number in our web site. Customer service is generally knowledgeable and in most cases will provide you with instant service solutions. Customer service will handle all service-related

No, you do not need a long distance carrier on your phone to use prepaid phone cards.

Click “User Login”, enter your User Name and Password, and click on “Login”. Click “View PINS/User Instructions” or “View My pins/check balance” to view your PINs.

Click “Forgot Password?”, enter your Email ID and click “Send My Account information”. Your Account information or Login details will be emailed to you right away. You will receive the Login details email within two minutes.

Sorry, currently we do not accept check or money order. We may consider this option in future.

Most of the cards sold on our website are using best the carriers and Advanced VoiP Call Routing Capabilities. You should generally not have such problems with our cards, but to be practical, there is no 100% guarantee that your call will always go through due to the nature of the telecommunications systems in the World.

Yes, you can use phone cards to make calls to cell phones outside of USA and CANADA. You may also see the rates in our rate calculator.

Prepaid phone cards pins will be displayed on your monitor immediately after successful processing of your credit card. Phone card pins can be used for making calls right away, you don’t have to wait. We do not snail mail prepaid phone cards.

For security reasons, it is absolutely necessary that your address & Zip code match with the address & Zip code currently on file with your credit card issuer.

It’s very simple. In our site, click “Buy Now” link at the left bar, enter all the information and click on “Go”. Our system will display the account information and the instructions to use the card. Once you get the account information, you can login into our system using the User Name and Password. You will find different options to change your personal information, recharge your card and view your call history.

By default, you can call from anywhere in the world to India, USA, Canada, and China. If you want to call different country, you need send an email to support@MyLine.com to configure your account to call that country.

Currently, we don’t have any free trial offer. For any reason, if you don’t like our service, we refund 100% of the purchase amount.

Local telephone number is used as an access number for TelCan service. Local Access Numbers are used to reduce costs and provide better pricing for consumers.There is no charge to call on local access number from our side. Please check with your phone service provider before using it. Local access number has lower rates than toll free number hence you can get more minutes. We have more than 5000 nation-wide local access numbers for our service. Local access number is free-of-charge for local area calls. If you cannot find a local access number in your area but you have a cellular phone with unlimited weekend and night long distance free minutes, you can call our phone card local access numbers from your mobile phone to take advantage of your cell phone plan.

TelCan cards expire 180 days from the first time of purchase new card. Cards can be recharged at any time which will reset the expiration date. Previous balances will carry over.

There is no connection fee or monthly fee or disconnect fee or weekly fee or daily fee. There is also no taxes or hidden charges. Only a $0.50 transaction fee each time you purchase or recharge account.

Our technology makes it possible for sensitive data to be safely transmitted over the Internet; the information is encrypted using proprietary and secure socket layer (SSL) technology.

  • Go to https://www.MyLine.com/
  • Click on “User Login”
  • Enter your “User Name” and “Password”
  • Click on “View Account Activity”
  • Select the PIN, From Date and To Date
  • Click on “View Account Activity”
  • Go to https://www.MyLine.com/
  • Enter your “User Name” and “Password”
  • Click on “Manual Recharge”
  • Select recharge amount
  • Click on Submit
  • Go to https://www.MyLine.com/
  • Click on “User Login”
  • Enter your “User Name” and “Password”
  • Click on “Auto-Recharge”
  • Select PIN
  • Select Auto-charge “YES”
  • Select how much you want to Auto-Recharge
  • Select when your balance below certain amount
  • Go to https://www.MyLine.com/
  • Click on “User Login”
  • Enter your “User Name” and “Password”
  • Click on “Speed Dial”
  • Enter Phone Number, Name and Speed Dial
  • Go to https://www.MyLine.com/
  • Click on “User Login”
  • Enter your “User Name” and “Password”
  • Click on “PIN Free Dialing Setup menu item”
  • Enter phone number(s) from which you make call frequently
  • Dial the local access or toll free access number.
  • Enter your PIN(If not register for pin free)
  • Dial the phone number of the person you are calling (Country Code + Phone Number).

Calls are allowed for every country in the World.

Log in and access the USER MENU. Click on Manage Contacts and add your contact here.

Just hit the “DELETE” key to erase a contact.

Just hit the “DELETE” key to erase a name and add the contact with the correct information.

Just hit the “DELETE” key to erase a name.

Yes,but only as long as the contact numbers are different for the same contact.

You may have used up all of the numbers we have available for One Touch Calling. If you don’t see any numbers please contact Support to resolve this issue.

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